Customer support
Ask the house
An exchange, a return, a word about how something wore, or a complaint. All four reach the same people.
What the house holds to
- Exchange
- Tell us within 3 days of delivery and we will arrange an exchange. If the scent that arrived is not the one you ordered, or it arrived damaged, that holds whether the seal is broken or not.
- Return
- A return needs the bottle unopened and the seal intact. Tester sets come back on the same terms. Where an order arrived damaged or was simply the wrong item, the seal does not matter — that is ours to put right.
- Response
- Every message is answered within 24 hours. WhatsApp is the fastest way to reach the house, and it is where an exchange or a return is actually arranged.
- Collection and refundsTo confirm
- We arrange collection of the returned item at our cost, and the refund is returned by the same route the order was paid — for cash on delivery, that is a bank or wallet transfer once the bottle is back with us.
Terms marked To confirm are placeholders and still need the house’s sign-off before the store opens. They live in src/lib/support/policy.ts.
Send a request
Questions the house is asked
How long does delivery take?To confirm
Two to three working days inside Karachi, and three to five elsewhere in Pakistan. We confirm every order on WhatsApp before it is dispatched, so you will know the day it leaves us.
How does cash on delivery work?
You pay the rider when the order reaches you, in cash, for the exact total shown at checkout — the scents plus one delivery charge. Nothing is taken in advance and there is nothing to pay online.
How do I track my order?To confirm
Send us your order reference on WhatsApp — it begins with DS- and is on your confirmation screen — and we will tell you where it is. There is no tracking page yet; the reply comes from a person.
Are these authentic?
Every composition is poured by the house and sold only here. We do not resell other maisons, so what reaches you is ours from the oil up.
Can I exchange a scent I have already opened?
Within 3 days, yes, where the scent that arrived was the wrong one or arrived damaged. A change of mind needs the bottle unopened and the seal intact — fragrance cannot be resold once it has been worn.
Do you deliver outside Pakistan?To confirm
Not yet. Everything ships within Pakistan and is charged in rupees. If you are abroad and want a bottle sent to an address here, that is no trouble at all.
Or simply write to us
The form is the tidy way, but it is not the only one. The same number takes an order, an exchange, or a question about a note you cannot place.
0313 2325065